Exchange & Refund Policy

Its all about integrity, honesty & customer care!

The Brand:

Tinnie Tots is all about providing premium clothing options for infants, toddlers & kids ranging from 0 to 14 years. Our aim is to achieve highest level of customer satisfaction through professionalism, honesty and customer care. We are the only Online Store right now which is providing, no questions asked 100% money-back guarantee for all of our products, in case of any sort of dissatisfaction, from customers' end.

Refund & Exchange Policy:

  1. Full refund will be provided to the customers, If they are unsatisfied with their orders, due to any reason, within 45 days.

  2. Customers have all the rights to open the parcel and check their orders thoroughly before making any payment.

  3. If there is any sizing mistake on the brand's end, customers will be provided with the facility to exchange their goods, free of delivery charges.

  4. If customers have themselves chosen the wrong sizes, then they will have to bear delivery charges for the exchange of goods.

  5. In case of Exchange Request, customer will have to post the parcel back at our Return Address ( Arshad Plaza , 5th Commercial Kareem block Market Near Reality Store , Allama Iqbal Town Lahore ). New parcel will be dispatched to the customer as we received the old parcel.

  6. In case of any damaged goods, customers will be fully refunded.

Contact Information:

  • Feel free to contact us, on our helpline: +92 322 4708744 

  • Helpline Timings: 11 am to 7 pm. (Monday to Saturday)

  • WhatsApp messages can also be used for any sort of inquiry through the above mentioned number.                                                                                          

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